Butt Autism & Rehab Center respects the privacy of people who visit our website, contact the clinic, ask about services, or provide information relating to themselves or their child.
This Privacy Policy explains what information we may receive through butautismrehabcenter.com, phone calls, WhatsApp communication, and related online contact, why we may use that information, and how you can contact us about your information.
Who Is Responsible for Information Covered by This Policy?
This policy applies to website and contact information handled by:
Butt Autism & Rehab Center
Backside of Butt Brother Pharmacy
Katchery Chowk, Gujrat, Pakistan
Call or WhatsApp: 03310044345
The policy covers information received in connection with website enquiries, appointments, free consultations, service enquiries, and related communication.
Clinical information collected during an actual assessment or treatment may also form part of a patient’s clinical or administrative record and may need to be handled differently from ordinary website information.
What Information May You Provide to Us?
You may provide personal information when you call us, WhatsApp us, contact us through the website, ask about a service, request a consultation, or arrange an appointment.
This information may include:
- your name
- your phone number
- your email address if you choose to provide one
- the name or age of your child where relevant
- the service you are asking about
- preferred appointment details
- questions or messages you send to us
- practitioner preferences
- information about the difficulty affecting you or your child
You decide how much information to provide during an initial enquiry, although additional information may be necessary before assessment or treatment.
What Health or Developmental Information May You Share?
Because we provide therapy and rehabilitation services, you may voluntarily tell us about health or developmental concerns when asking whether a service may be relevant.
Depending on your enquiry, this could include information about:
- pain or injury
- movement or mobility difficulties
- previous surgery
- medicines
- speech or language difficulties
- developmental concerns
- autism or another diagnosis
- sensory responses
- self-care difficulties
- feeding or everyday activity concerns
- previous assessments or therapy
- skin conditions or bleeding concerns when asking about cupping
- other information you believe is relevant to the service
Please avoid sending more sensitive information through ordinary online communication than is reasonably necessary for your enquiry.
If detailed information is required for assessment or treatment, it may be more appropriate to provide it directly to the relevant professional.
What Information May We Receive About Children?
Parents, guardians, and caregivers may provide information about a child when asking about Autism Therapy, Speech Therapy, Occupational Therapy, Physiotherapy, or another relevant service.
This may include the child’s name, age, developmental history, communication difficulties, physical difficulties, daily activities, school concerns, sensory responses, previous diagnoses, or previous therapy.
We ask adults providing information about a child to share only information they are authorized to provide and that is reasonably necessary for the enquiry or care.
Our website is not intended to encourage children to submit sensitive personal or health information independently.
What Technical Information May Be Collected When You Visit the Website?
When you visit a website, certain technical information may be processed automatically by the website host, security systems, server, browser technologies, or analytics tools that are enabled.
This information may include:
- IP address
- browser type
- device type
- operating system
- pages visited
- approximate date and time of visits
- referring website or search source
- general technical information used for website security and performance
We may use this type of information to understand website performance, identify technical problems, protect the website from misuse, and understand which pages visitors find useful.
Does the Website Use Cookies?
The website or third-party services embedded in it may use cookies or similar technologies.
Cookies can be used for purposes such as:
- keeping the website functioning correctly
- remembering certain website preferences
- measuring website traffic
- understanding how visitors use pages
- improving security
- supporting embedded third-party services
Your browser may allow you to block, remove, or control cookies. Blocking some cookies may affect how certain website functions or embedded services work.
If we introduce additional advertising, analytics, or tracking technologies that require further notice or consent, this policy may be updated accordingly.
Why May We Use Your Information?
We may use information you provide to:
- answer your questions
- respond to appointment enquiries
- arrange or reschedule appointments
- provide information about available services
- respond to requests for a free consultation
- understand the main difficulty you are contacting us about
- direct an enquiry toward an appropriate service when possible
- confirm clinic hours, fees, or practitioner availability
- communicate with you about an appointment
- maintain appropriate administrative or clinical records where necessary
- protect patients, visitors, staff, and website systems
- comply with applicable legal or regulatory obligations
- improve how our website and services are communicated
We do not need every piece of personal information for every purpose. The information used should depend on the reason you contacted us.
How Do We Handle Clinical Information?
If you or your child becomes a patient, information gathered during assessment, treatment, or rehabilitation may become part of a clinical record.
Clinical information may include assessment findings, treatment goals, progress information, relevant health history, and information necessary for providing care.
Access to this information should be limited to people who reasonably need it for care, administration, safety, or another legitimate purpose.
Clinical information may need to be retained for longer than an ordinary website enquiry where professional, administrative, legal, or regulatory requirements make retention necessary.
Do We Sell Personal Information?
We do not sell personal information provided to Butt Autism & Rehab Center as part of an appointment, therapy enquiry, or ordinary clinic communication.
We also do not intend to make health or developmental information available to unrelated businesses for them to sell products or services to you.
When May Information Be Shared?
We may share information only when reasonably necessary for the relevant purpose.
This may include sharing information with:
- the therapist or practitioner involved in your enquiry or care
- clinic staff who need the information for appointments or administration
- website hosting, technical, security, or communication providers that support the website or clinic systems
- another healthcare professional where appropriate and where information sharing is authorized or otherwise permitted
- legal, regulatory, or government authorities where disclosure is required by applicable law
- emergency services or appropriate authorities when necessary to address a serious and immediate safety concern, where legally permitted
We do not make patient information public merely because someone has contacted the clinic.
What Happens When You Contact Us Through WhatsApp?
If you contact us through WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.
Your phone number and the information you choose to send will be visible to the clinic through the WhatsApp conversation.
Please do not send unnecessary medical records, identification documents, photographs, or highly sensitive information through WhatsApp unless they are reasonably required and you are comfortable using that communication method.
Once a message reaches the clinic, we handle the information we receive according to our own privacy responsibilities described in this policy.
What About Google Maps and Social Media?
Our website may contain or link to services provided by third parties such as:
- Google Maps
- YouTube
When you interact with these services, the third-party provider may receive information according to its own privacy policy, cookies, account settings, and technology.
Butt Autism & Rehab Center does not control the independent privacy practices of these platforms.
Do We Use Your Phone Number for Marketing?
A phone number provided for an appointment, consultation, or service enquiry should primarily be used for communication related to your enquiry or care.
We do not intend to send unrelated promotional messages through WhatsApp or SMS without an appropriate reason or your permission.
If you no longer want non-essential messages from us, you can ask us to stop sending them.
Appointment-related or necessary service communication may still be required while you have an active appointment or enquiry.
How Long Do We Keep Information?
We aim to keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, including appointment administration, ongoing care, record keeping, safety, dispute resolution, or applicable legal requirements.
A brief website enquiry may not need to be retained for as long as information that forms part of an ongoing patient record.
Because different types of information can have different retention needs, this policy does not set one retention period for every category of information.
How Do We Protect Personal Information?
We aim to use reasonable administrative, organizational, and technical measures to reduce the risk of unauthorized access, loss, misuse, or disclosure of personal information.
Access to sensitive information should be limited to people who need it for an appropriate purpose.
However, no website, phone, messaging service, internet connection, or electronic storage system can be guaranteed to be completely secure.
You should therefore avoid sending unnecessary confidential information through public or ordinary online communication channels.
Can You Ask Us to Correct Your Information?
Yes. If information you have provided to us is incorrect or has changed, you can contact us and ask for it to be corrected where reasonably possible.
For example, you may ask us to update:
- your phone number
- appointment information
- spelling of your name
- information you previously provided incorrectly
Clinical records may sometimes need to preserve the original record while noting a correction or updated information.
Can You Ask About or Request Deletion of Your Information?
You can contact us if you want to ask what information we hold about a website enquiry or request correction or deletion of information you previously provided.
Whether information can be deleted depends on the type of information and why it is being retained.
For example, some information may need to be retained when it forms part of an appropriate patient record, is needed for an ongoing appointment, is necessary to resolve a dispute, or must be kept to meet a legal or regulatory obligation.
We will consider requests according to the circumstances and applicable requirements.
How Can Parents Ask About Their Child’s Information?
A parent or authorized guardian may contact the clinic about information they previously provided regarding their child.
Before providing sensitive information, we may need to confirm that the person making the request is reasonably authorized to receive it.
We should not disclose a child’s private information to an unrelated person simply because they know the child’s name or other basic details.
What If You Follow a Link to Another Website?
Our Privacy Policy applies to information handled by Butt Autism & Rehab Center.
If you leave our website and visit another website or platform, that provider’s privacy policy applies to your activity there.
We encourage you to review the privacy information of third-party services before providing sensitive information.
Can This Privacy Policy Change?
Yes. We may update this Privacy Policy when our website, communication methods, services, technologies, legal requirements, or data-handling practices change.
The latest version will be published on this page with an updated date.
We recommend reviewing this page occasionally if you regularly use our website or online contact methods.
How Can You Contact Us About Privacy?
If you have a question about this Privacy Policy, information you previously provided, correction of your details, or a privacy concern, contact:
Butt Autism & Rehab Center
Backside of Butt Brother Pharmacy
Katchery Chowk, Gujrat, Pakistan
Call or WhatsApp: 03310044345